/* /ayuda/ (nov 2026) */
.ay-hero .wrap{display:block;text-align:center}
.ay-hero h1{font:800 clamp(30px,4.4vw,48px)/1.1 var(--head);color:var(--navy);margin:14px 0 8px}
.ay-hero .lead{margin:0 auto}
.ay-search{position:relative;max-width:680px;margin:26px auto 0;text-align:left}
.ay-search svg{position:absolute;left:18px;top:19px;width:22px;height:22px;color:var(--ink2)}
.ay-search input{width:100%;border:2px solid var(--line);border-radius:18px;padding:17px 18px 17px 52px;font:16.5px var(--font);background:#fff;box-shadow:0 20px 40px -30px rgba(30,60,90,.5)}
.ay-search input:focus{outline:none;border-color:var(--teal)}
.ay-res{list-style:none;margin:8px 0 0;padding:6px;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 24px 50px -30px rgba(30,60,90,.55);position:absolute;left:0;right:0;z-index:30;max-height:420px;overflow:auto}
.ay-res a{display:block;padding:10px 12px;border-radius:10px;text-decoration:none}.ay-res a:hover{background:var(--bg)}
.ay-res b{display:block;color:var(--navy);font-weight:700}.ay-res small{color:var(--ink2);font-size:12.5px}
.ay-none{padding:12px;color:var(--ink2)}.ay-none a{color:var(--teal-d);font-weight:700}
.ay-pop{margin:14px 0 0;font-size:14px;color:var(--ink2)}.ay-pop a{color:var(--teal-d);font-weight:700}
.ay-h{font:800 28px var(--head);margin:0 0 18px}
.ay-cats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.ay-cat{background:#fff;border:1px solid var(--line);border-radius:18px;padding:20px}
.ay-cat__top{display:flex;align-items:center;gap:10px;margin-bottom:10px}.ay-cat__top h3{flex:1;font:800 18px var(--head);margin:0}.ay-cat__top h3 a{color:var(--navy);text-decoration:none}
.ay-cat__i{width:38px;height:38px;border-radius:11px;background:var(--bg);display:flex;align-items:center;justify-content:center;font-size:20px}
.ay-cat__top small{color:var(--ink2);font-size:12.5px;white-space:nowrap}
.ay-cat ul{list-style:none;margin:0;padding:0}.ay-cat li a{display:flex;justify-content:space-between;gap:10px;padding:8px 0;border-top:1px solid var(--line);color:var(--navy);text-decoration:none;font-size:14.5px}
.ay-cat li a:hover span{color:var(--teal-d);text-decoration:underline}.ay-cat li em{font-style:normal;color:var(--ink2);font-size:12.5px;background:var(--bg);border-radius:999px;padding:1px 8px}
@media(max-width:900px){.ay-cats{grid-template-columns:1fr 1fr}}@media(max-width:560px){.ay-cats{grid-template-columns:1fr}}
.ay-help{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px;background:#fff;border:1px solid var(--line);border-radius:20px;padding:24px 26px}
.ay-help h2{font:800 22px var(--head);margin:0 0 4px}.ay-help p{margin:0;color:var(--ink2)}.ay-help__btns{display:flex;flex-wrap:wrap;gap:10px}
.sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.ay-res{position:static;max-height:none}.ay-hero{overflow:visible}
/* Páginas internas del centro de ayuda (categoría, carpeta y guía) */
.ay-hero--in{padding:30px 0 26px;background:var(--bg);border-bottom:1px solid var(--line)}
.ay-hero--in .wrap{text-align:left}.ay-hero--in h1{font:800 clamp(26px,3.6vw,40px)/1.15 var(--head);margin:8px 0 6px}
.ay-hero--in .lead{margin:0}.ay-hero--in .ay-search{margin:18px 0 0;max-width:640px}
.ay-hero--in .ay-search input{padding:13px 16px 13px 48px;font-size:15.5px;border-width:1.5px}.ay-hero--in .ay-search svg{top:14px;left:16px;width:20px;height:20px}
.ay-folders{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}
@media(max-width:820px){.ay-folders{grid-template-columns:1fr}}
.ay-folder{background:#fff;border:1px solid var(--line);border-radius:18px;padding:20px}
.ay-folder__top{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:6px}
.ay-folder__top h2{font:800 19px var(--head);margin:0}.ay-folder__top h2 a{color:var(--navy);text-decoration:none}.ay-folder__top small{color:var(--ink2);white-space:nowrap}
.ay-list{list-style:none;margin:0;padding:0}.ay-list li a{display:block;padding:9px 0 9px 22px;border-top:1px solid var(--line);color:var(--navy);text-decoration:none;font-size:14.5px;position:relative}
.ay-list li a:before{content:"📄";position:absolute;left:0;top:9px;font-size:13px}.ay-list li a:hover{color:var(--teal-d)}
.ay-back{margin:20px 0 0}.ay-back a{color:var(--teal-d);font-weight:700}
.ay-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:32px;align-items:start}
@media(max-width:900px){.ay-grid{grid-template-columns:1fr}}
.ay-arts{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.ay-arts a{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;text-decoration:none;color:var(--navy);transition:border-color .15s,transform .15s}
.ay-arts a:hover{border-color:var(--teal);transform:translateY(-1px)}.ay-arts__t{flex:1;font:700 15.5px var(--head)}.ay-arts__go{font-size:13px;color:var(--teal-d);font-weight:700;white-space:nowrap}
@media(max-width:560px){.ay-arts__go{display:none}}
.ay-side{position:sticky;top:90px;display:grid;gap:14px}@media(max-width:900px){.ay-side{position:static}}
.ay-box{background:#fff;border:1px solid var(--line);border-radius:16px;padding:16px 18px}
.ay-box__t{font:800 14px var(--head);color:var(--navy);margin:0 0 8px}.ay-box ul{margin:0;padding-left:18px;font-size:14px}.ay-box li{margin:6px 0}.ay-box li a{color:var(--navy)}
.ay-box__more{display:inline-block;margin-top:8px;color:var(--teal-d);font-weight:700;font-size:14px}
.ay-box--wa{background:#F0FDF4;border-color:#BBF7D0}.ay-box--wa p{font-size:14px;color:var(--ink2);margin:0 0 10px}.ay-box--wa .btn{width:100%;justify-content:center}
/* Contenido de la guía (HTML que viene de Freshdesk: se normaliza el estilo, no el texto) */
.ay-doc{background:#fff;border:1px solid var(--line);border-radius:20px;padding:30px;min-width:0}
@media(max-width:560px){.ay-doc{padding:20px}}
.ay-doc__upd{margin:0 0 14px;font-size:12.5px;color:var(--ink2)}
.ay-doc__body{font-size:16px;line-height:1.75;color:#334155;overflow-wrap:anywhere}
.ay-doc__body *{max-width:100%;font-family:inherit!important}
.ay-doc__body img{height:auto!important;border-radius:10px;border:1px solid var(--line);margin:10px 0;display:block}
.ay-doc__body h1,.ay-doc__body h2,.ay-doc__body h3,.ay-doc__body h4{font-family:var(--head)!important;color:var(--navy);line-height:1.3;margin:26px 0 10px}
.ay-doc__body h1,.ay-doc__body h2{font-size:22px}.ay-doc__body h3,.ay-doc__body h4{font-size:18px}
.ay-doc__body p{margin:0 0 14px}.ay-doc__body ul,.ay-doc__body ol{padding-left:22px;margin:0 0 14px}.ay-doc__body li{margin:6px 0}
.ay-doc__body a{color:var(--teal-d);text-decoration:underline}
.ay-doc__body table{width:100%!important;border-collapse:collapse;display:block;overflow-x:auto;margin:14px 0}
.ay-doc__body td,.ay-doc__body th{border:1px solid var(--line);padding:8px 10px;font-size:14.5px}
.ay-doc__body code,.ay-doc__body pre{font-family:ui-monospace,Menlo,monospace!important;background:var(--bg);border-radius:6px;padding:2px 6px;font-size:14px}
.ay-doc__body pre{padding:12px;overflow-x:auto}
.ay-useful{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-top:26px;padding-top:18px;border-top:1px solid var(--line);font-weight:700;color:var(--navy)}
.ay-useful button{border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 14px;font:700 14px var(--head);cursor:pointer}.ay-useful button.on{border-color:var(--teal);background:#E8F8F4}
.ay-useful__no{flex-basis:100%;margin:4px 0 0;font-weight:500;color:var(--ink2)}.ay-useful__no a{color:var(--teal-d)}